At Tammy Trips, we want you to be satisfied with every purchase. This Returns & Refund Policy explains the conditions under which you may return items and request a refund. By placing an order with us, you agree to the terms outlined below.
Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain products such as personal care items, perishables, or customized goods are not eligible for return.
Return Process
- Contact our support team at [email protected] with your order details and reason for return.
- Our team will provide instructions for returning the item.
- The item must be shipped back as instructed, at your own cost unless the return is due to our error (defective or incorrect item).
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to you in cash at the time of product collection (for COD orders) or through another method agreed upon with our support team.
- Refund processing times may vary, but we aim to complete refunds promptly after approval.
Exchanges
If you received a defective or damaged item, you may request an exchange instead of a refund. Please notify us within 7 days of delivery at [email protected].
Non-Returnable Items
- Gift cards or promotional items
- Clearance or sale items
- Products damaged due to misuse, negligence, or normal wear and tear
Order Cancellations
Orders may be canceled before they are shipped. Once shipped, cancellation is not possible, but you may request a return after delivery following the conditions above.
Contact Us
If you have any questions about this Returns & Refund Policy, please contact us at:
[email protected]